Customer Service Representative

  • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
  • Answer customer questions and provide assistance based on each customer's needs and requests. This job responsibility requires keen understanding of the differences between products and services offered by Enterprise.
  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the rental process; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return dates, extensions, POs, and other back-end related entities.
  • OrganizeRental Agreements with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Answer telephone in a friendly, helpful and prompt manner.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
  • Maintain clean, low mileage fleet mix that meetsEntepriserequirements
  • Assist customers within the branchto minimize any wait time and provide the most efficient service possible.
  • Assist with customer pick ups/drop offs when applicable to local destinations.
  • Identify and communicate areas of opportunity for improved loyaltyservice delivery.

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